Terms & Conditions

TERMS & CONDITIONS

NOTICE OF INCORPORATION & BINDING EFFECT

These Terms & Conditions (“Agreement”) are incorporated by reference into all booking confirmations, invoices, and payment authorizations issued by Perfect Plans Travel LLC (“Agency”).

Client’s electronic acceptance via checkbox, payment authorization, or booking confirmation constitutes a legally binding agreement to these Terms under applicable law, including the Illinois Uniform Electronic Transactions Act.

In the event of any inconsistency between a shortened or summarized version of these Terms and this full Agreement, this full Agreement shall control.

  1. Agency Status; Supplier Terms Incorporated

Agency acts solely as an intermediary for independent third-party suppliers (“Suppliers”), including airlines, hotels, cruise lines, and tour operators and other service providers.

ALL BOOKINGS ARE SUBJECT TO AND INCORPORATE BY REFERENCE ALL APPLICABLE SUPPLIER TERMS, INCLUDING CONTRACTS OF CARRIAGE AND CRUISE TICKET CONTRACTS (“Supplier Terms”).

Client acknowledges receipt of, access to, and agreement to be bound by all Supplier Terms, whether provided directly or via hyperlink. In the event of conflict, Supplier Terms shall control with respect to the Supplier’s services.

Agency does not own, operate, control, or supervise Supplier services and disclaims all liability arising therefrom.

  1. Client Acknowledgments; Duty to Review

Client must review all itineraries, invoices, and travel documents within twenty-four (24) hours of receipt. Failure to provide written notice of any discrepancy within such period constitutes final acceptance of all terms, pricing, names, dates, and details and an irrevocable waiver of any claim arising therefrom.

  1. Booking; Payment; Authorization

All bookings are contingent upon availability and Supplier acceptance. Deposits and payments are non-refundable except as expressly stated in writing.

Client authorizes Agency to charge all provided payment methods for authorized travel services, fees, and applicable adjustments. Failure to timely remit payment authorizes Agency or Supplier to cancel without notice, with full forfeiture of funds to the extent permitted by Supplier Terms.

Pricing is not guaranteed until paid in full and confirmed in writing. Currency fluctuations, fuel surcharges, taxes, and Supplier-imposed fees may change without notice until ticketing or final payment.

  1. Cancellations; Strict Supplier Control

All cancellations must be submitted in writing and are effective only upon Supplier acceptance. ALL CANCELLATION, CHANGE, AND REFUND RIGHTS ARE STRICTLY GOVERNED BY SUPPLIER TERMS, which may impose penalties up to 100% of the total cost.

Agency has no authority to override Supplier policies and shall have no liability for denied refunds, credits, or chargebacks.

  1. Changes; Repricing

All modifications are subject to Supplier approval, re-pricing, and availability. Client accepts all resulting increases, penalties, or restrictions. Inventory and pricing are dynamic and not held unless expressly confirmed in writing.

  1. Agency Fees; Liquidated Damages

Agency may charge professional service fees separate from Supplier charges and are non-refundable, earned upon receipt, and not subject to offset or chargeback under any circumstances, including cancellation, Supplier failure, or force majeure.  Client agrees such fees constitute liquidated damages, representing a reasonable estimate of Agency’s losses in the event of cancellation, dispute, or breach.

  1. Air Travel; Contract of Carriage

All air transportation is governed exclusively by the applicable airline’s Contract of Carriage, which is incorporated herein by reference. Airlines may alter schedules, routes, aircraft, seating, or fares at any time.

Agency is not liable for delays, cancellations, missed connections, denied boarding, schedule changes, labor disruptions, or airline insolvency. Client assumes all risks related to air travel and is responsible for reconfirmation and compliance with all airline rules, including fare restrictions.

  1. Cruise Travel; Ticket Contract

All cruise bookings are subject to the cruise line’s Ticket Contract, incorporated herein by reference. Cruise lines may modify itineraries, substitute ports, impose safety restrictions, or deny boarding in their sole discretion. Agency bears no liability for such actions or for any onboard or operational issues.

  1. Packaged and Third-Party Services

All travel components are provided by independent Suppliers. Agency makes no representations or warranties regarding quality, safety, suitability, or performance. Client agrees that Agency is not responsible for any failure or deficiency of any travel component.

  1. Travel Insurance Waiver; Assumption of Financial Risk

Travel insurance is strongly advised.

IF CLIENT DECLINES INSURANCE, CLIENT EXPRESSLY ASSUMES ALL FORESEEABLE AND UNFORESEEABLE RISKS OF LOSS, INCLUDING BUT NOT LIMITED TO CANCELLATION, INTERRUPTION, MEDICAL EXPENSE, EVACUATION, DELAY, AND SUPPLIER DEFAULT.

CLIENT RELEASES, WAIVES, AND COVENANTS NOT TO SUE AGENCY FOR ANY SUCH LOSSES, WHETHER OR NOT FORESEEABLE.

  1. Comprehensive Limitation of Liability; Release

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • AGENCY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.
  • AGENCY SHALL NOT BE LIABLE FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, DAMAGE, DELAY, OR EXPENSE ARISING FROM ANY SUPPLIER OR THIRD PARTY.
  • CLIENT VOLUNTARILY ASSUMES ALL RISKS INHERENT IN TRAVEL, INCLUDING PERSONAL INJURY OR DEATH.
  • AGENCY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES UNDER ANY THEORY.

MAXIMUM LIABILITY CAP: Agency’s total aggregate liability shall not exceed the total amount of fees actually paid directly to Agency for the specific booking.

RELEASE: Client irrevocably releases Agency from any and all claims arising from Supplier acts or travel risks.

This section survives termination and applies to the fullest extent permitted by Illinois law.

  1. Supplier Insolvency

Agency shall have no liability for any Supplier bankruptcy, insolvency, cessation of operations, or failure to perform.

  1. Force Majeure; No Duty to Refund

Agency shall not be liable for any delay, cancellation, or disruption due to events beyond its control, including acts of God, pandemics, governmental actions, war, terrorism, labor disputes, or transportation interruptions.

NO REFUNDS, CREDITS, OR COMPENSATION SHALL BE OWED BY AGENCY in such circumstances.

  1. Inclusions; Client Financial Responsibility

Only items expressly listed in writing are included. Client is solely responsible for all additional costs, including but not limited to taxes, fees, gratuities, insurance, documentation, and incidentals.

  1. Claims; Strict Notice Requirement

Client must notify Supplier and Agency immediately of any issue to allow cure.

ALL CLAIMS MUST BE SUBMITTED IN WRITING WITHIN FOURTEEN (14) DAYS OF TRAVEL COMPLETION OR ARE FOREVER BARRED.

  1. Intellectual Property

All itineraries and materials are proprietary. Unauthorized use, duplication, or circumvention of Agency is strictly prohibited and may result in legal action.

  1. Severability; Reformation

Any invalid provision shall be reformed to the maximum enforceable extent. Remaining provisions shall remain fully enforceable.

  1. Entire Agreement

These Terms, together with incorporated Supplier Terms, constitute the entire agreement and supersede all prior communications.

  1. Governing Law; Venue (Illinois)

This Agreement is governed by Illinois law. Subject to any mandatory arbitration provision, all claims shall be brought exclusively in Illinois courts, and Client irrevocably submits to jurisdiction and venue therein.

  1. No Waiver

No waiver shall be effective unless in a signed writing. Failure to enforce any provision shall not constitute a waiver.

  1. Data Privacy; Security; International Transfer

Client consents to the collection, use, and transfer of personal data to Suppliers worldwide. Agency employs reasonable safeguards but DISCLAIMS LIABILITY FOR CYBER INCIDENTS OR DATA BREACHES BEYOND ITS CONTROL. Client assumes all risks associated with electronic transmission.

  1. Group Bookings; Agency by Representative

For group bookings, the designated group leader acts as agent for all participants, with authority to bind all travelers to these Terms and all Supplier Terms, including payment and cancellation obligations.

  1. Special Needs; No Guarantee of Accommodation

Client shall disclose all medical conditions, disabilities, and special requirements at the time of booking. Agency will transmit such requests to Suppliers as a courtesy only and makes no representation or warranty that any request will be accommodated. Agency shall have no liability for any denial or failure of accommodation.

  1. Promotions; Loyalty Programs

All promotions, discounts, and loyalty benefits are controlled solely by Suppliers and are subject to change, withdrawal, or limitation without notice. Agency makes no guarantees regarding availability, eligibility, or redemption.

  1. Health; Safety; Assumption of Risk

Client acknowledges that travel involves inherent and evolving risks, including illness, injury, and disruption. Client voluntarily assumes all such risks.

Client is solely responsible for compliance with all health, vaccination, testing, and entry requirements, which may change at any time without notice. Agency shall have no liability for denied boarding, entry, or travel interruptions arising therefrom.

Agency does not conduct background checks of clients or determine why client may or may not be prohibited entry and shall not be held liable for denied entry due to anything in the client’s background.

  1. Binding Agreement; Electronic Acceptance

By booking travel or submitting payment, Client enters into a binding agreement and accepts these Terms. Electronic signatures, acknowledgments, and records shall have full legal effect under applicable law, including the Illinois Uniform Electronic Transactions Act.

  1. Mandatory Arbitration; Class Action Waiver

ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR AGENCY SERVICES SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION administered by the American Arbitration Association (“AAA”) in accordance with its applicable rules.

  • Seat / Law: Illinois; Illinois substantive law applies.
  • Individual Claims Only: ALL CLAIMS SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY.
  • WAIVERS: CLIENT AND AGENCY WAIVE ANY RIGHT TO JURY TRIAL AND ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
  • Interim Relief: Either party may seek temporary injunctive relief in Illinois courts pending arbitration.
  • Fees: Allocated per AAA rules; each party bears its own attorneys’ fees unless otherwise required by law or awarded by the arbitrator.

If any portion is unenforceable, it shall be severed and the remainder enforced to the maximum extent permitted.

  1. Indemnification

Client shall indemnify, defend, and hold harmless Agency and its owners, officers, members, managers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) acts or omissions of any Supplier;
(b) Client’s breach of these Terms or any Supplier Terms;
(c) Client’s violation of applicable law; or
(d) Client’s negligence or willful misconduct.

Agency may tender defense of Supplier-related claims to the applicable Supplier.

  1. Payment Authorization; Fraud Prevention

Client represents and warrants that all payment methods provided are valid and authorized. Client authorizes Agency and Suppliers to charge all amounts due, including deposits, balances, fees, taxes, adjustments, and penalties.

Agency may require identity verification and may cancel or suspend any booking suspected of fraud or unauthorized use without liability.

  1. Chargebacks; Billing Disputes

Client agrees to provide written notice of any billing dispute and to attempt good-faith resolution with Agency prior to initiating any chargeback or payment reversal.

Initiating a chargeback without such effort constitutes a material breach of this Agreement.

Client authorizes Agency to provide all booking, authorization, and communications records to financial institutions.

If a chargeback is reversed or resolved in Agency’s favor, Client remains liable for all amounts due, including fees, penalties, administrative costs, collection costs, and reasonable attorneys’ fees.

To the fullest extent permitted by law, Client shall reimburse Agency for all losses and costs arising from improper, abusive, or fraudulent chargebacks.

Failure to comply with claim notice requirements may result in denial of dispute rights.

  1. Agency Status Disclosure

Agency acts solely as an intermediary and is not the provider of travel services. All services are furnished by independent Suppliers who are solely responsible for performance. Agency disclaims all liability arising from Supplier acts or omissions.

  1. Travel Documents; Compliance

Client is solely responsible for obtaining, maintaining, and safeguarding all required travel documents, including passports, visas, identification, and confirmations.

Agency shall have no liability for denied boarding, denied entry, delays, or losses resulting from improper, expired, or missing documentation. Agency does not conduct background checks of clients or determine why client may or may not be prohibited entry and shall not be held liable for denied entry due to anything in the client’s background.

Any assistance provided by Agency is a courtesy only and creates no liability. Client assumes all risks associated with document loss, theft, or misuse.

  1. Liquidated Damages; Non-Refundable Fees

Client acknowledges that Agency’s planning, research, and professional services involve substantial time and resources, the value of which would be difficult to determine in the event of breach.

Accordingly, ALL AGENCY FEES CONSTITUTE LIQUIDATED DAMAGES AND ARE NON-REFUNDABLE, representing a reasonable estimate of damages and not a penalty.

In the event of cancellation, chargeback, payment dispute, or breach, Agency shall retain all such fees.

If any payment is reversed, Client remains liable for the full amount, plus all associated costs, including administrative fees, chargeback fees, collection costs, and reasonable attorneys’ fees.

  1. Supplier Terms; Full Incorporation (CLIA/IATA-Style)

Client acknowledges that each Supplier maintains independent terms governing its services, including cancellation policies, liability limitations, and dispute procedures.

ALL SUCH SUPPLIER TERMS ARE HEREBY INCORPORATED BY REFERENCE AS IF FULLY SET FORTH HEREIN.

By booking, Client agrees to be bound by all applicable Supplier Terms, whether provided directly, by hyperlink, or upon request.

In the event of any conflict, the more restrictive provision shall control to the fullest extent permitted by law.

Agency has no authority to modify, waive, or enforce Supplier Terms and shall have no liability for any losses arising from Client’s failure to comply.

Client further acknowledges that Suppliers may impose additional binding terms post-booking, including contracts of carriage, tariffs, and ticket contracts, all of which are accepted upon issuance.

  1. Time Limitation on Claims (Contractual Statute of Limitations)

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM, DEMAND, OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY TRAVEL SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES OR IS DISCOVERED, WHICHEVER OCCURS FIRST.

FAILURE TO COMMENCE A CLAIM WITHIN SUCH PERIOD SHALL RESULT IN A PERMANENT AND COMPLETE BAR TO THE CLAIM.

  1. No Reliance; Disclaimer of Representations

CLIENT ACKNOWLEDGES THAT, IN ENTERING INTO THIS AGREEMENT, CLIENT HAS NOT RELIED ON ANY STATEMENT, REPRESENTATION, OR PROMISE NOT EXPRESSLY SET FORTH IN THESE TERMS.

ANY DESCRIPTIONS, PHOTOGRAPHS, RATINGS, OR RECOMMENDATIONS PROVIDED BY AGENCY ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE GUARANTEES OR WARRANTIES.

CLIENT EXPRESSLY WAIVES ANY CLAIM FOR MISREPRESENTATION BASED ON INFORMATION NOT EXPRESSLY INCLUDED IN THIS AGREEMENT.

  1. Arbitration Enforcement; Court Fallback

IF THE MANDATORY ARBITRATION PROVISION IS FOUND UNENFORCEABLE IN WHOLE OR IN PART, ANY DISPUTE SHALL BE BROUGHT EXCLUSIVELY IN THE STATE OR FEDERAL COURTS LOCATED IN ILLINOIS, AND THE PARTIES IRREVOCABLY CONSENT TO SUCH JURISDICTION AND VENUE.

ALL WAIVERS OF JURY TRIAL AND CLASS OR REPRESENTATIVE ACTIONS SHALL SURVIVE AND REMAIN IN FULL FORCE TO THE MAXIMUM EXTENT PERMITTED BY LAW.

  1. Prevailing Party Attorneys’ Fees

TO THE FULLEST EXTENT PERMITTED BY LAW, IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE PREVAILING PARTY SHALL BE ENTITLED TO RECOVER ITS REASONABLE ATTORNEYS’ FEES, COSTS, AND EXPENSES, IN ADDITION TO ANY OTHER RELIEF AWARDED.

  1. Duty to Mitigate; Cooperation

CLIENT AGREES TO TAKE ALL REASONABLE STEPS TO MITIGATE ANY ALLEGED DAMAGES, INCLUDING WORKING DIRECTLY WITH SUPPLIERS TO RESOLVE ISSUES.

CLIENT FURTHER AGREES TO COOPERATE FULLY WITH AGENCY IN THE INVESTIGATION AND DEFENSE OF ANY CLAIM.

FAILURE TO MITIGATE OR COOPERATE SHALL REDUCE OR BAR RECOVERY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

  1. Assignment; No Third-Party Beneficiaries

Client may not assign or transfer any rights or obligations under this Agreement without prior written consent of Agency.

This Agreement is intended solely for the benefit of the parties and does not create any third-party beneficiary rights, except that Suppliers may enforce applicable provisions to the extent their terms are incorporated herein.

  1. Survival

All provisions relating to liability limitations, disclaimers, indemnification, arbitration, chargebacks, payment obligations, intellectual property, and dispute resolution shall survive cancellation, completion of travel, or termination of this Agreement.

  1. Interpretation

This Agreement shall be construed fairly and not strictly for or against either party, and no presumption shall apply based on drafting.

  1. Maximum Enforceability

These Terms are intended to be enforced to the maximum extent permitted by applicable law. Any provision deemed invalid shall be modified and enforced to the broadest extent allowable, preserving the original intent of risk allocation.

Last Updated: 4/20/2026